Frequently Asked Questions
Everything you need to know about bringing Pura into your home.
How long does shipping take for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Are your products sustainably sourced?
Yes, Pura is committed to ethical sourcing. We prioritize reclaimed woods, organic textiles, and artisan partnerships to ensure a minimal environmental footprint.
Do you offer assembly services for large furniture?
We offer professional assembly services for an additional fee at checkout. If you select 'White Glove Delivery,' assembly and packaging removal are included.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Affirm and Klarna for larger home investments.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also view your order progress by logging into your Pura account dashboard.